Razor e100/e125/e150 Troubleshooting Assistance and FAQ's

I. Location of Electric Scooter product ID:
In addition to being on your product charger, the product ID can also be located on the steering tube and on the bottom of the product.


II. E100/125/150 Runs Intermittently: Unit cuts in and out while in use. Try the following:
•  Gently wiggle the wire(s) around the throttle for loose wire(s). If the unit will go when wire(s) are wiggled/loose then the throttle needs to be replaced.
•  Remove battery/motor cover to check for loose connection(s). If there are loose connections, reconnect them.


III. E100/125/150 does not run:
* Always check to make sure charger is plugged into the charger port correctly & lights on charger are working properly.
* Unit should be charged for 18 hours before first initial use and up to 8 hours after each subsequent use.
Motor will not engage. Try the following:
•  Push scooter at 3mph (walking speed) while applying the throttle.
•  Always remember to push start before twisting throttle.
Scooter shut off while in use. Try the following:
•  Turn power off; wait a few minutes & press reset button.
•  The power switch should light up and scooter runs.
•  Do not exceed the weight limit, go up a stepp hill or attempt to tow objects. It is best to avoid these circumstances at all times.
Power switch does NOT light up. Motor will not engage when kick started. Try the following:
•  Check for loose connection(s) underneath the deck plate.
•  If there are loose connection(s), reconnect them.
•  If there are NO loose connection(s), replace reset button/power switch.
Motor engages, but scooter will not move (E150 only). Try the following:
•  Check chain and rear wheel.
•  If chain rotates but rear wheel does not move, replace the rear wheel assembly.
Unit worked, but will not start after charging. Power switch lights up. Try the following:
•  Secure unit; turn power on & with NO weight on the scooter, lift back end up; manually spin rear wheel while applying the throttle.
•  If the motor engages, replace the battery.
•  If the motor does NOT engage, replace the control module & throttle.


IV. Does not start standing still. Push start required E100/125/150.
The E100 series scooters require a push start. The motor will not engage from a standing still position.
•  Turn the power on.
•  Push the scooter with your foot. Make sure to get a good roll going (about 3 mph). Watch Video.
•  Press the throttle.
•  The motor will now engage.


V. E100/125/150 stops without applying brake
Scooter shut off while in use Try the following:
•  Turn power off; wait a few minutes & press reset button. The power switch should light up and scooter runs.
•  Do not exceed the weight limit, go up a steep hill or attempt to tow objects. It is best to avoid these circumstances at all times.


VI. Power switch does NOT light up. Unit will not go. Try the following:
•  Check for loose connection(s) underneath the deck plate.
•  If there are loose connection(s), reconnect them.
•  If there are NO loose connection(s), replace reset button/power switch.

VII. Power switch lights up. Try the following:
•  Check tension, position & the condition of the chain.
•  If chain is too loose, it needs to be tightened. (Refer to pg 6 in Owner's Manual)
•  If chain has clipped off the rear sprocket, check the chain for possible damage and replace if necessary. (Refer to pg 7 in Owner's Manual)
•  If the chain has become jammed in the chain tensioner (E150 model only), remove the chain from the chain tensioner; check chain & chain ternsioner for damage and replace if necessary. Once damaged parts have been replaced, place chain back on the rear sprocket.
Also try this:
•  Turn power off & manually turn gear on motor shaft with your fingers.
•  If the gear does NOT turn freely, replace the motor.


VIII. Short ride time, runs slow, NOT holding a charge E100/125/150
*Note: Product ride time can be reduced any where from 10-20 minutes, on a fully charged battery, depending on riders weight; various riding conditions and/or if product has been properly maintained. Battery shows fully charged, but goes low after 10-15 minutes of use and/or unit run (very) slow.
Try the following:
•  Check riders weight & riding conditions, do not exceed the weight limit, go up a steep hill or attempt to tow objects. It is best to avoid these conditions at all times.
•  Check air pressure in front and rear tires, if pressure is low, inflate tires to recommended PSI (located on tire sidewall) - This applies ONLY to the E150 and E100/125 front tire only.
•  Check chain tension. If chain is too tight, refer to pg 6 in owner's manual.
•  Check front brake pads for signs that they are rubbing against the front tire (rim). If the brake pads are rubbing, readjust the brakes (Refer to pg 4 in Owner's Manual)
•  Make sure charger is plugged into charger port correctly & indicator lights are working properly. If the charger is not plugged into the charger port correctly, then make sure to plug charger into charger port correctly and charger for 8 hours (refer to page 3 in the Owner's Manual.)
•  If the charger is plugged into the charger port correctly & lights are working properly, then replace the battery.


IX. Does not go up hill
Most products (dirt quad excluded) are meant to be used on a smooth flat surface only.


X. E100/125/150 Breaker keeps tripping
Unit continuously shuts on & off when in use
•  Step 1: •  Turn power off; wait a few minutes & press reset button.
•  The power switch should light up and scooter runs.
•  Do not exceed the weight limit, go up a steep hill or attempt to tow objects. It is best to avoid these circumstances at all times.
•  Step 2:
•  Check for loose connection(s) and/or wire(s) underneath the deck plate.
•  If there are loose connection(s), reconnect them.
•  If there are NO loose connection(s) or wire(s) touching, replace reset button & control module.


XI. E100/125/150 Scooter makes 'clicking' noise
Motor will not engage when push started. Try the following:
•  Check for loose connection(s) underneath the deck plate.
•  If there are loose connection(s), then reconnect them.
•  If there are no loose connection(s), then the battery needs to be replaced.
Battery shows fully charged, power switch lights up. Try the following:
•  Check for loose connection(s) underneath the deck plate.
•  If there are loose connection(s), then reconnect them.
•  If there are no loose connection(s), then the battery needs to be replaced.


XII. E100/125/150 Scooter makes 'grinding' noise
Scooter makes grinding noise when in use. Try the following:
•  Inspect chain, if chain tension is too tight, adjust chain (Refer to pg. 6 in Owner's Manual)
•  If dirt & debris are found in the chain and/or chain is dry, remove any dirt/debris from chain and lubricate with WD-40ฎ
Scooter runs but rear wheel barely moves.Try the following:
•  Lift rear end up & manually spin rear wheel forward. Should spin 3-4 times with no resistance. (E150 Model Only)
•  If wheel does not spin freely, replace the rear wheel.
Chain does not rotate freely. Try the following:
•  Turn power off & manually turn gear on motor shaft with your fingers. If the gear on the motor shaft is tight and does not turn easily, replace motor.
•  Turn power switch off; remove chain from rear wheel; turn power on & apply throttle.
•  If it still makes a grinding noize, replace motor.
•  If there is NO grinding noise, replace rear wheel.


XIII. Throttle sticks
Throttle does not spring back when released. Try the following:
•  Check if handlebar grip is pressing up against throttle.
•  If grip is pressed up against the throttle, slide throttle away from grip.
•  If grip is NOT pressed up against throttle, replace throttle.


Note: Applying the brakes will cut power to the motor and stop the product

XIV. E100/125/150 Brakes do not work properly.
Unit does not stop when brakes are applied. Try the following:
•  Check for loose connection(s) underneath the deck plate, if there are loose connections, reconnect them.
•  Check for loose wire(s) around the brake lever(s), if wire(s) loose replace the brake lever.
•  Check brake cable(s) for damage, if cable is damaged replace the brake lever.


XV. E100/125/150 Power switch does not light up
Power switch lights up only when charger is plugged in. Light on power switch goes dim/flickers when charger is unplugged. Try the following:
•  Check for loose connection(s) underneath the deck plate.
•  If there are loose connection(s), then reconnect them.
•  If there are no loose connection(s), then the battery needs to be replaced.


XVI. E100/125/150 Chain keeps coming off
•  Check chain tension, if chain is too loose/tight then it needs to be adjusted (refer to pg 6 in Owner's Manual).
•  Make sure the sprocket on rear wheel is aligned properly with gear on motor shaft, if the rear wheel is out of alignment, it needs to be adjusted (refer to pg 7 in Owner's Manual).
•  If the gear on the motor shaft is bent, then the motor needs to be replaced.
•  Inspect chain tensioner (E150 Model only), if chain tensioner is broken, it needs to be replaced.


XVII. Flat spot on rear wheel
Wheels need to be regularly inspected and maintained. A flat spot on the rear wheel is cause by excessive braking while on too steep of an incline. Stop using your product and replace the wheels. Replacement wheels can be purchased through our website.

XVIII. e100/e125/e150 Correct Tire Pressure
•  E100/E125 - 8" - FRONT WHEEL ONLY - 200 X 50: 36 PSI
•  E150 - 8" - FRONT- 200 X 50: 36 PSI
•  E150 (V1-5)- 8" - REAR- 200 X 50: 36 PSI


FREQUENTLY ASKED QUESTIONS:
How do I replace a part (battery, wheel, innertube, control module, throttle, etc) on my Razor e100/e125/e150?
Please review your owner's manual, or visit our section with installation guides.

I have an E100 electric scooter and it won't move when I press the accelerator trigger. What should I do?
You must kick start the scooter to 3mph in order for the motor to engage. This is a safety feature that helps keep the relatively small motor on the E100 from overloading and overheating if started from a complete stop.

My electric scooter stops working when I go up a steep hill and then starts again on flat ground. What's going on?
The circuit breaker may be “tripping” and shutting the power off. The breaker is an important safety feature to prevent the motor from overloading. Electric scooters do not have unlimited power to go up steep hills or to pull riders heavier than the rated limit. When overload conditions occur, the breaker will automatically trip to prevent permanent damage.

I ran over a nail and need new tires. Where can I get a new set of tires?
We sell the Razor e100 inner tubes or Razor e100 tire and innertube combo set.

The steering tube on my electric scooter won't tighten enough to keep the handlebars aligned with the front wheel. How can I tighten it?
The “wedge” is probably loose. To tighten it, you need a 6mm Allen key. The bolt is located under the pivot mechanism and it must be tightened securely to prevent the handlebars from twisting. Refer to the owner’s manual page 5 to for details. If you don’t have a copy of the manual, the Razor e100/e200/e300 Manual is available as a PDF download.

Does the aluminum deck need any special care?
Nothing special. Minor scratching and abrasion marking should be considered normal wear and tear. You can clean it, as well as the rest of the scooter, by wiping with a damp towel and drying immediately.

What is the breaker button?
The breaker on the E100 is designed to “trip” when the current to the motor starts to exceed the motor’s rating. This cuts off power to the motor and stops the scooter from running. The breaker has a button located near the on/off switch that “pops” out slightly when tripped. To reset the breaker, simply wait a few seconds and press the breaker button back in place.

When I squeeze the hand brake on my electric scooter it doesn't seem to work well. Do I need new brakes?
Try adjusting the brake cable as described on pages 8 and 9 in the owner’s manual. If you don’t have a copy of the manual, the e100/e200/e300 Manual is available as a PDf download.

Why do I have two different wheels on my E100 electric scooter?
The E100 has a larger front wheel for improved steering.

What is the recommended inflation pressure for the e100 front tire?
The recommended tire pressure is printed on the tire sidewall. The pressure is indicated in both psi (English or imperial units) and bar (metric units).

Can I buy an additional set of Razor e100 batteries?
Yes. Please find e100 batteries in the following section: Razor e100 Batteries.

The scooter box says my electric scooter should go up to 10 mph and it doesn't seem to go that fast. What's wrong?
The speed the scooter can attain is dependent on a number of factors: the weight of the rider, the state of charge, and “ideal” running conditions such as temperature and incline of the road. The scooter should attain the rated speed on flat ground if it has a full charge, the tires properly inflated, with an “average weight” rider, with no headwind and in a 70 F nominal temperature. Riders at or near the maximum weight limit, low tire pressure and temperatures below 50 F could all contribute to why the scooter might not attain the rated speed.

How long should I recharge the battery?
Four to five hours should be all that is required to fully recharge the battery. In most cases the charger will signal a full charge in less time than that. Do not over charge.

I lost my charger. Can I use another? Can I buy another one from you?
Use only the charger that came with your scooter. If you lose the charger you can purchase a replacement e100 charger.

How can I lock my electric scooter so it doesn't get stolen on campus?
A bicycle style cable lock is the best option. Loop the cable between the fork and the front wheel of the scooter and lock the cable to something secure, such as a bike stand or fence post. Signposts may or may not be secure, so make sure they are anchored solidly into the ground.

Is my scooter legal for public roads?
The use of electric scooters – both in terms of rider ages and areas where they may or may not be permitted – is subject to regulation at the state or even local level; there is no “one answer” that applies to all possible locations. You should check with local authorities for details regarding the use of your electric scooter and, no matter where you use it, you should always follow local laws, exercise caution and use common sense when riding!