Important Shipping Information and Answers to Frequently Asked QuestionsBelow you will find answers to the most frequently asked questions about shipping fees, order status, delivery times, etc.
"When will my order ship?"
For in-stock items, orders usually ship the following business day from the day an order is placed unless otherwise stated next to the "Availability" note. Back orders or Pre-orders will ship once the item is in stock.
"What is the status of my order?"
To keep up with the status of your order, please check your email in-box. You will receive an email notification when your order ships. Typically, orders ship the next business day after you place your order, or 2-3 business days later. The shipping confirmation email will include information on how to track your shipment.
You can also click on the "Order Status" link at the top of our web site and enter your Order Number and shipping Zip Code.
If for some reason you do not receive a shipping confirmation email, click here to email our customer service team and we will inform you of the status of your order and provide you with a tracking number when applicable. Please include your order number with your email!
"How long will it take UPS to deliver my order?"
Regular UPS Ground in the 48 contiguous United States takes on average 2-5 *business* days, depending on where you live in relation to our various warehouses.
Orders to Hawaii, Alaska and Puerto Rico can take 3-6 *business* days.
Please note UPS doesn’t consider the day an item ships as day one because the packages are picked up at the end of the day. Also UPS does not operate weekends and does not count these days in the transit time for either express or ground shipments.
To ensure fastest delivery times possible, please make sure you enter your shipping address correctly during check out. UPS charges a standard, $14 re-route fee to correct for bad address information. If this happens we will notify you and then subsequently seek reimbursement.
For more information about Ground transit times in the U.S., please note the following UPS Ground Transit Time maps below:
U.S. UPS Ground Transit Times from California Warehouses - Kick Scooters, Electric Scooters, Electric Ride-ons, Caster Driven & Batteries:
U.S. UPS Ground Transit Times from our South Dakota Warehouse - Replacement Parts (except Batteries) and Accessories:
PLEASE NOTE: Unless otherwise stated on our web site, the majority of orders usually ship the next *business* day (M-F) after you place your order. Others ship 2-3 *business* days from the date you place your order. Please check the product "Availability" notice on the item web page to determine the shipping schedule for each item specifically. If your order contains a Pre-Ordered or Back Ordered item, your entire order will ship once all items on your order are in stock.
UPS does not operate on Sundays or Holidays (such as Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas, New Years Day and others). To view the UPS holiday schedule, click here.
"Do you ship to Canada?"
Yes! But please be aware there are extra brokerage fees, duties and taxes that may be assessed upon importation of your order. These fees are assessed at time of importation and we have no ability to calculate them ahead of time.
Also, due to import duties, etc we are not able to honor free shipping promotions to our Canadian friends.
Transit times very but do not exceed 14 days.
For more information, click here.
"What if I need my order immediately?"
For U.S. orders, select Next Day Air for fastest delivery. Since orders usually ship the next business day, Next Day Air orders will arrive two business days from the day you place your order. For example, if you order on Tuesday and your order ships on Wednesday, you will receive your order on Thursday. If you must get your order the next day, reply immediately to your order confirmation email, or call our toll free number therein.
Saturday deliveries are available for Next Day Air and 2nd Day Air shipments only (i.e., Saturday deliveries are NOT available for 3-Day Select or Ground.) You must call our office, however, to arrange for a Saturday delivery, otherwise your order will arrive on the next business day.
A minimum UPS Saturday delivery charge of $15.95 will apply. Please note: UPS can only guarantee expedited delivery times in favorable weather conditions. Severe weather conditions can cause delays, and UPS does not offer shipping refunds for delays caused by bad weather. So be sure to shop early!
"Will my order be shipped on Saturday, Sunday or holidays?"
No, our warehouse is not open weekends or holidays.
"Are products guaranteed against defects?"
YES. Razor USA, the manufacturer, warranties that push scooters, electric scooters, electric ride-ons and caster driven vehicles shall be free of manufacturing defects for a period of 90 days to six months from the date of purchase depending on the product. For the full text of the Limited Warranty, please see the Warranty section of the owner's manual which is enclosed in your product box.
As instructed in the owners manual, simply contact RazorUSA directly for replacements covered under warranty. Call RazorUSA toll free at 866-467-2967. To obtain a credit instead of a replacement for a product under warranty, simply call RazorUSA directly as well and ask for a Return Authorization Number ("RA#"). Once you are issued this RA Number, please email the RA# to us or call our Customer Service Dept at 888-417-6272 to begin processing the credit.
Note: Replacement Parts, Accessories and Safety Gear are not covered by the Razor Limited Warranty.
Nevertheless, we at Razorama.com do offer a money-back guarantee for defective Parts, Accessories and Safety Gear. You have 30 days from receipt of your order to make your claim. To make a claim, please click here to receive a Return Authorization Number by email.
"What is your Return Policy for NON-DEFECTIVE Items?"
We offer a 30 Day, "no questions asked" Return or Exchange Policy from Razorama.com - as long as the item is UNUSED or UNDAMAGED. If you don't like it, simply return it for a refund or exchange!
The return or exchange must occur 30 days from the date of purchase. A 15% restocking fee will be charged and credit will not be issued for the original shipping charge. Additionally, we will deduct the cost of the UPS Ground shipping fee on returned orders that came with free shipping originally.
Refunds will not be issued for non-defective items that are returned used or damaged during customer assembly.
"How do I return non-defective merchandise?"
1) Click here to send us an email request for a “Return Authorization Number". Please provide your order number, full name and contact information. You will then be issued a Return Authorization Number to be used when returning your order.
2) Once you have received a Return Authorization Number, please repack the order with the original packing slip in the original box(es) and packaging, including any over-pack shipping box. Please write on the packing slip the reason(s) for return. If you need a separate piece of paper, include your name, order number and reason for return.
3) Write your Return Authorization Number on the outside of the box containing the returned order. Failure to do so may prevent proper processing of credits or replacements.
4) Return your item(s) to the address that we send you by email or give us a call to retrieve one.
5) Call 800-742-5877 to determine the nearest UPS location for drop off or schedule a pick up.
6) Upon receipt of unused, non-defective item(s), credit will be issued within 30 days from receipt of the return, less the original shipping charge and a 15% restocking fee. For exchanges of non-defective items, outbound shipping charges for the new item will apply, but no restocking fee. Credits and/or charges will be applied to the credit card used to place the original order.
"How do I place a WHOLESALE order?"
If you would like to place a wholesale order, click here to send us an email.