Answers to Frequently Asked Questions

Below you will find answers to the most frequently asked questions about shipping fees, order status, delivery times, returns, etc.

"What will my UPS shipping charges be?"
You can get a shipping quote without having to provide us with your credit card information! Simply add the items you want to purchase into your shopping cart, click on the "check out" button, and then fill in your name and address information where prompted. Next, select the type of shipping that you want (i.e., Ground, Next Day Air, etc). Finally, click on the "Continue" button to get a quote. You can cancel without needing to provide your credit card info, and your address information will not be saved in our database.

"When will my order ship?"
For in stock items, orders usually ship the following business day from the day an order is placed. Back orders or Pre-orders will ship once the item is on stock.

"When will my credit card be charged?"
Your credit card will not be charged for “In Stock” items until your order has left our warehouse. Pre-orders and Back Orders are charged within 24 hours of the time the order was placed. Pre-orders or Back Orders are orders that you can place for items that are NOT currently in stock and are clearly indicated as a “Pre-Order” item on our web site, and are not typically available to ship for a week or more, or as indicated by an item’s “Availability” info. When your item ships, we will automatically update you with the UPS tracking number by email so that you can track your order on a daily basis, 24 hours / day.

PayPal orders are charged immediately per PayPal's payment policy.

"What is the status of my order?"
To find out the status of your order, please check your email. You will receive an email notification when your order ships (usually the next business day after you place your order). This email will include information on how to track your shipment.

If for some reason you do not receive a shipping notification by email, please email our customer service team at orders@razorama.com and we will inform you of the status of your order and provide you with a tracking number when applicable. Please include your order number with your email!

"How long will it take UPS to deliver my order?"
Unless otherwise stated for Back Orders or Pre-Orders, orders usually ship no later than the next *business* day (M-F) after you place your order. Please check the "Availability" listing for each item you ordered. If your order contains a Pre-Ordered or Back Ordered item, your entire order will ship once all items on your order are in stock.

For orders leaving the warehouse the next business day from the day you place your order, Regular UPS Ground takes between 2 to 6 *business* days to deliver.

For example, let's say you live in Seattle, WA. You place your order on Tuesday, and your order is picked up by UPS on Wednesday. Thus, you will receive your order on the following Tuesday. If it takes UPS 4 business days to deliver your package, the following Tuesday is 4 business days after Wednesday (i.e., Thursday, Friday, Monday, Tuesday).

For more information about UPS transit times, please see our UPS Ground Transit Time map below. Note: be sure to add one business day to account for your order shipping the next business day:

"What if I need my order immediately?"
Select Next Day Air for fastest delivery. Since orders usually ship the next business day, Next Day Air orders will arrive two business days from the day you place your order. For example, if you order on Tuesday and your order ships on Wednesday, you will receive your order on Thursday. If you must get your order the next day, please call our toll free number to speak with one of our customer service agents. Our toll free number is 888-417-6272.

Saturday deliveries are available for Next Day Air and 2nd Day Air shipments only (i.e., Saturday deliveries are NOT available for 3-Day Select or Ground.) You must call our office, however, to arrange for a Saturday delivery, otherwise your order will arrive on the next business day. A minimum UPS Saturday delivery charge of $13.95 will apply. Please note: UPS can only guarantee expedited delivery times in favorable weather conditions. Severe weather conditions can cause delays, and UPS does not offer shipping refunds for delays caused by bad weather. So be sure to shop early!

UPS does not operate on Sundays or Holidays. To view the UPS holiday schedule, click here

"Will my order be shipped on Saturday, Sunday or holidays?"
No, our warehouse is not open weekends or holidays.

How do I place a WHOLESALE order?
If you would like to place a wholesale order, send us an email or call us at 510-764-9700.

Are products guaranteed against defects?
Yes! Razorama.com offers a money-back guarantee for defective merchandise of any kind received from Razorama.com only. You have 30 days from receipt of your order to make your claim. To make a claim or return your scooter, part or accessory, please send an email to returns@razorama.com to receive a Return Authorization Number.

Additionally, Razor USA, the manufacturer, warranties that push scooters, electric scooters, bikes and other Razor brand vehicles to be free of manufacturing defects for a period of 6 months or 90 days from the date of purchase depending on the product. For the full text of the Limited Warranty, please see the Warranty section of the owner's manual which is enclosed in the product box. Replacement parts and accessories are not covered by the Limited Warranty.

What is your Return Policy?
Returns or exchanges of defective or non-defective (but unused) Razor brand merchandise from Razorama.com must occur 30 days from the date of purchase. A $5.00 restocking fee will be charged for *non-defective* items and credit will not be issued for the original shipping charge. Refunds will not be issued at all for non-defective items that are returned used or damaged during customer assembly.

How do I return the merchandise?:
1) First obtain a “return authorization” by sending an email to: returns@razorama.com, or by calling 888-417-6272. Please provide your order number, full name and contact information. You will then be issued a return authorization number to be used when returning your order. Please write your Return Authorization number on the outside of the box containing the returned order. Failure to do so may prevent proper processing of credits or re-ships.

2) Please repack order with the original packing slip in the original box(es) and packaging, including any over-pack shipping box. Please write on the packing slip the reason(s) for return. If you need a separate piece of paper, include your name, order number and reason for return.

3) For defective merchandise, we will provide a UPS return label via email, or if you do not have an email address, we will send the return label via regular mail. Once you receive the return shipping label, please attach to the return package and drop off the Return at a local UPS or Mail Boxes, Etc store. Return labels for defective items will contain our return address.

A UPS return label will be issued for authorized returns of defective items only. For customers returning non-defective items, return shipping charges must be paid by the customer; thus no UPS return label will be issued for non-defective returns. Call 800-PICKUPS to determine UPS locations near you.

4) Return address:
Razorama
1915 10th Avenue West
Mobridge, SD 57601
tel: 888-417-6272