Frequently Asked Questions

Below you will find answers to the most frequently asked questions about shipping fees, order status, delivery times, etc.

"When will my order ship?"
For in-stock items, orders usually ship the following business day from the day an order is placed unless otherwise stated next to the "Availability" note. Back orders or Pre-orders will ship once the item is on stock.

"What is the status of my order?"
To find out the status of your order, please check your email. You will receive an email notification when your order ships (usually the next business day after you place your order). This email will include information on how to track your shipment.

You can also click on the "Order Status" link at the top of our web site and enter your Order Number and shipping Zip Code.

If for some reason you do not receive a shipping notification by email, click here to email our customer service team and we will inform you of the status of your order and provide you with a tracking number when applicable. Please include your order number with your email!

"How long will it take UPS to deliver my order?"
Regular UPS Ground takes on average 2-5 *business* days to deliver your order. In some cases, it can take up to 7-8 *business* days. It all depends how close you are to our warehouses.

Orders for PARTS and ACCESSORIES ship from our warehouse in South Dakota. Scooters, bikes and all other vehicles ship from our warehouses in California.

For more information about UPS transit times, please note the following UPS Ground Transit Time maps below:

South Dakota Warehouse (Parts and Accessories):

California Warehouses (Scooters, Vehicles, etc):

PLEASE NOTE: Unless otherwise stated on our web site, orders usually ship the next *business* day (M-F) after you place your order. Please check the product "Availability" notice on the item web page, however, to determine the shipping schedule for each item specifically. If your order contains a Pre-Ordered or Back Ordered item, your entire order will ship once all items on your order are in stock.

UPS does not operate on Sundays or Holidays. To view the UPS holiday schedule, click here

"What if I need my order immediately?"
Select Next Day Air for fastest delivery. Since orders usually ship the next business day, Next Day Air orders will arrive two business days from the day you place your order. For example, if you order on Tuesday and your order ships on Wednesday, you will receive your order on Thursday. If you must get your order the next day, reply immediately to your order confirmation email, or call our toll free number therein.

Saturday deliveries are available for Next Day Air and 2nd Day Air shipments only (i.e., Saturday deliveries are NOT available for 3-Day Select or Ground.) You must call our office, however, to arrange for a Saturday delivery, otherwise your order will arrive on the next business day. A minimum UPS Saturday delivery charge of $13.95 will apply. Please note: UPS can only guarantee expedited delivery times in favorable weather conditions. Severe weather conditions can cause delays, and UPS does not offer shipping refunds for delays caused by bad weather. So be sure to shop early!

UPS does not operate on Sundays or Holidays. To view the UPS holiday schedule, click here

"Will my order be shipped on Saturday, Sunday or holidays?"
No, our warehouse is not open weekends or holidays.

How do I place a WHOLESALE order?
If you would like to place a wholesale order, click here to send us an email.