Important Shipping Information and Answers to Frequently Asked QuestionsBelow you will find answers to the most frequently asked questions about shipping fees, order status, delivery times, etc.
"When will my order ship?"
For in-stock items, orders usually ship the following business day from the day an order is placed unless otherwise stated next to the "Availability" note. Back orders or Pre-orders will ship once the item is in stock.
"What is the status of my order?"
To keep up with the status of your order, please check your email in-box. You will receive an email notification when your order ships. Typically, orders ship the next business day after you place your order, or 2-3 business days later. The shipping confirmation email will include information on how to track your shipment.
You can also click on the "Order Status" link at the top of our web site and enter your Order Number and shipping Zip Code.
If for some reason you do not receive a shipping confirmation email, please click here to email our customer service team and we will inform you of the status of your order and provide you with a tracking number when applicable. Please include your order number with your email!
"How long will it take UPS to deliver my order?"
Regular UPS Ground in the 48 contiguous United States takes on average 2-5 *business* days, depending on where you live in relation to our various warehouses.
Orders to Hawaii, Alaska and Puerto Rico can take 3-6 *business* days.
Please note UPS doesn’t consider the day an item ships as day one because the packages are picked up at the end of the day. Also UPS does not operate weekends and does not count these days in the transit time for either express or ground shipments.
To ensure fastest delivery times possible, please make sure you enter your shipping address correctly during check out. UPS charges a standard, $14 re-route fee to correct for bad address information. If this happens we will notify you and then subsequently seek reimbursement.
For more information about Ground transit times in the U.S., please note the following UPS Ground Transit Time maps below:
U.S. UPS Ground Transit Times from California Warehouses - Kick Scooters, Electric Scooters, Electric Ride-ons, Caster Driven & Batteries:
U.S. UPS Ground Transit Times from our Austin, Texas Warehouse - Replacement Parts (except Batteries) and Accessories:
PLEASE NOTE: Unless otherwise stated on our web site, the majority of orders usually ship the next *business* day (M-F) after you place your order. Others ship 2-3 *business* days from the date you place your order. Please check the product "Availability" notice on the item web page to determine the shipping schedule for each item specifically. If your order contains a Pre-Ordered or Back Ordered item, your entire order will ship once all items on your order are in stock.
UPS does not operate on Sundays or Holidays (such as Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas, New Years Day and others). To view the UPS holiday schedule, click here.
"Do you ship to Canada?"
Yes! But please be aware there are extra brokerage fees, duties and taxes that may be assessed upon importation of your order. These fees are assessed at time of importation and we have no ability to calculate them ahead of time.
Also, due to import duties, etc we are not able to honor free shipping promotions to our Canadian friends.
Transit times vary but do not exceed 14 days.
For more information, click here.
"What if I need my order immediately?"
For U.S. orders, select Next Day Air for fastest delivery. Since orders usually ship the next business day, Next Day Air orders will arrive two business days from the day you place your order. For example, if you order on Tuesday and your order ships on Wednesday, you will receive your order on Thursday. If you must get your order the next day, reply immediately to your order confirmation email, or call our toll free number therein.
Saturday deliveries are available for Next Day Air and 2nd Day Air shipments only (i.e., Saturday deliveries are NOT available for 3-Day Select or Ground.) You must call our office, however, to arrange for a Saturday delivery, otherwise your order will arrive on the next business day.
A minimum UPS Saturday delivery charge of $15.95 will apply. Please note: UPS can only guarantee expedited delivery times in favorable weather conditions. Severe weather conditions can cause delays, and UPS does not offer shipping refunds for delays caused by bad weather. So be sure to shop early!
"Will my order be shipped on Saturday, Sunday or holidays?"
No, our warehouse is not open weekends or holidays.
"Are products guaranteed against defects?"
YES. Razor USA, the manufacturer, warranties that push scooters, electric scooters, electric ride-ons and caster driven vehicles shall be free of manufacturing defects for a period of 90 days to six months*** from the date of purchase depending on the product. For the full text of the Limited Warranty, please see the Warranty section of the owner's manual which is enclosed in your product box.
As instructed in the owners manual, simply contact RazorUSA directly for replacements covered under warranty. You can call RazorUSA toll free at 866-467-2967.
***Note: Replacement Parts, Accessories and Safety Gear are not covered by the Razor Limited Warranty.***
Razorama.com wants to make sure you are entirely satisfied with the products you purchase from us. For any parts that are defective due to manufacturing problems, please contact us directly within 30 days of the receipt of your order.
"What is your Return Policy for NON-DEFECTIVE Items?"
We at Razorama.com offer a 30 Day, "no questions asked" Return or Exchange Policy - as long as the item is UNUSED or UNDAMAGED. If you don't like it, simply return it for a refund or exchange!
The return or exchange must occur 30 days from the date of purchase. A 10% restocking fee will be charged and credit will not be issued for the original shipping charge. Additionally, we will deduct the cost of the UPS Ground shipping fee on returned orders that came with free shipping originally.
Refunds will not be issued for non-defective items that are returned used or damaged during customer assembly.
"How do I return non-defective merchandise?"
You can send your return to the address listed below. Please be sure to include a copy of your invoice with your name, address, phone number, and order number. Once your return is received at our location, please allow 3-5 business days for processing. Please don't hesitate to contact us if you have any questions or concerns regarding your return.
3727 Drossett Dr.
Austin, TX 78744
Once we receive your unused, non-defective item(s), credit will be issued within 30 days from receipt of the return, less the original shipping charge and a 10% restocking fee. For exchanges of non-defective items, outbound shipping charges for the new item will apply, but no restocking fee will be charged. Credits and/or charges will be applied to the credit card that was used to place the original order.